Stay safe online. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. SpeedWe would like to show you a description here but the site won’t allow us. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. My Virgin Media App. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Virgin Mobile. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Forum Team 10 Views Message 2 of 2 Flag for a. . Posted in QuickStart, set up and connections. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. You might find a local Collect Plus. I cancel my subscription during the cool off period even before the kit arrived. QuickStart, set up and connections. If we decide to do this, we’ll let you know. We would like to show you a description here but the site won’t allow us. Alternatively, contact CollectPlus for help sending your package. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Virgin has published guidance here . how to return your old kit. Returning kit. richardsch. If it’s not a technical issue you need help with then we’re here to support you on. Control your services . Hi. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Posted in Managing Your Account - Cable. Thank you in. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. You can find loads of helpful information on the Virgin Media support site. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. Switched. I am still with virgin media but under a new account. I. Networking and WiFi. The UK’s most popular channels, Catch Up services and built-in apps, in one place. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. I am putting a complaint in with ofcom along with all the evidence I have. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. We would like to show you a description here but the site won’t allow us. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. Networking and WiFi. The Stream remote. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. O2 shop or local council recycle yard. on 07-12-2022 16:39. 3 weeks ago. by eddie778 • Just joined. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. You’ll then be able to use your same old phone to make. Go to solution. Return Valérie for free with Canada Post. 2% on a yearly basis, driven by fixed and mobile service price rises. isn't big enough to take th. If you're leaving Virgin Media, it will send you a postal. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Virgin Fibre Areas only. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Further exclusions & legal stuff apply. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. I have not received the return kit I was promised in order to return VM equipment. Networking and WiFi. SIM toolkit - Virgin Media Community - 5245119. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. At least 30Mbps download speeds in every room or £100 one-off credit. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Excludes broadband faults and broadband network outages. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. We would like to show you a description here but the site won’t allow us. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. We would like to show you a description here but the site won’t allow us. I am going to send you a private message. Am a little weary that if we recycle the kit that we might get billed for not returning it. I have just received my returns packaging but I'm out of the country until mid December. As subject. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. QuickStart, set up and connections. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Tuning in. They told me I needed to return the equipment or I would have to pay a fine. This includes: The Stream box. Please, expect a private message from me here shortly, so I can have a further look and help out. None of the dates for collection were acceptable. . However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). If you can get Quickstart, you can choose one of two delivery options. @Hannahman wrote:. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. However, I received a text message saying that I did not schedule a return yet. phil55. Plug the cables into the Hub. Manage Your Account. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Help with a refund for a bereaved account. 0 Kudos Reply. |. It’s because the reconnection team says the request cannot be processe. your Boosters are paired. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. A power adaptor to plug into the Stream box and a power socket at the wall. . This model should not be allowed, or at least there should be a way to connect to a VM. 34 and that this would be taken by direct debit. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Also you might struggle TV wise. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. A large Virgin box has been attached to the outside wall my house without my permission. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 3. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Then, drop it off at a Yodel store. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. We would like to show you a description here but the site won’t allow us. Virgin Media want their box back - i dont have it. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. They said it should be 30 days to return so basically I have the entire month of Feb. Fibre to the home - not actually me, btw. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Browse Virgin Media Virgin Media Community. Not solved either. When can I - 5311065. Options. Could you give le and orientation?. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. If you have any further queries or questions, please let us know. Account - Cable. My V6 box has been replaced by a 360 and 2 days later I. This promotion means you won’t pay the usual setup fee of £35. Virgin Media;. ’. Changes to Virgin Media prices 2023. Then today i get an email asking to return it, well thats a bit hard now. This is not a full review yet – but a few early thoughts. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. My Virgin Media. . Typically, extenders are linked through a wired port using an Ethernet cable. the enevolope they send is free. We would like to show you a description here but the site won’t allow us. Returning hub 4. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Networking and WiFi. Nobody welcomes a price increase, and we get that. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Please look out for the purple envelope in the top right of your scre. Simply ring our friendly customer service team. If we decide to do this, we'll let you know. At Virgin Media, we’re passionate about protecting our planet. We would like to show you a description here but the site won’t allow us. Virgin Media. in the box it gives. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Virgin Media;. Remember. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. It's at least 7 years old! We would love. QuickStart, set up and connections. Thank you both for your input and trying to help. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. In December, VM offered to upgrade to Hub 5, and I accepted it. My Virgin Media app: Requires compatible Android 7. We would like to show you a description here but the site won’t allow us. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. So why should I not recyle them instead ??? (not a serious question, but I am interes. Visit Virgin Media to find out more. Follow the instructions on screen to finish your setup. Excludes broadband faults and broadband network outages. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. SpeedWe would like to show you a description here but the site won’t allow us. however, I have a splitter with 4 connection. It's an outstanding balance and will just go through the collections process. on 23-12-2021 17:18 sorry if in wrong place. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. . Y’all are right to be suspicious though!Scroll down and click on create new label. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Return Valérie for free with Canada Post. We would like to show you a description here but the site won’t allow us. Virgin Media Help - Get help, tips and advice to m. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Select the correct HDMI input for your box. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Virgin Media Staff Options. We would like to show you a description here but the site won’t allow us. for the parcel you sent back? This is your proof that you sent it. On our wavelength In. Labels: My Account; hub 3. We would like to show you a description here but the site won’t allow us. We would like to return it but we didn't a return box and now we are unsure what to do with it. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 00 am this morning I get a text and email asking me to please return unused equipment. I would like to take a look on your behalf. Sell them. You can return our kit at no extra cost. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. e. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Up to 3 WiFi Pods if needed. Simply press 1 when you get through to the automated menu, and you'll be put. 2. Stream from Virgin Media. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. When you’re booking your move, let us know if you want to choose a new package for your new home. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. We would like to show you a description here but the site won’t allow us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. couldn't see where best to post this. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. If you have trouble, do a DSAR request of the recording (held up to 6 months). New 4K Ultra HD kit uses HDCP 2. we never really used the tv box and I throw it away many months ago. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Update: Steve the virgin media guy came today and took the router. They were not required to return it but were asked to recycle it correctly. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Step 4. Phone. . What happens with this please? I'm intending to. Manage Your Account. Tip Set up all of your kit within 12. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Alternatively, visit virg. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Been given my leaving date as 17th March. John-----I do not work for VM. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Nobody welcomes a price increase, and we get that. Options. super hub. Switched. I used to live in London and since I had to move home I chose to discontinue my broadband. When you see the ‘starting up’ screen, you can pull the tab out of the remote. This promotion means you won’t pay the usual setup fee of £35. Forum; Apps. . how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. c. You can, if you prefer, print your. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. day. I gave the guy everything including leads and he said he only needs the box and the remote. Manage Your Account. Virgin Media; My Virgin Media; Shop; Help;. Equipment remains our property and we charge for anything unreturned. You can order a pre-paid equipment returns packaging through our Return Kit page . Go to Virgin Media support. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. . The tracking on Yodel says its still en-route. Manage Your Account. Account - Mobile. on 28-11-2022 15:15. My Virgin Media App. hello007007 Posts: 149 Forumite. This includes: The Stream box. I had a message about collecting my kit. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. but the box the tv360 and hub4 came in, you use to return the old kit. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. . Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. All our services will be set up so, once you’re in your. Frazerdog123. . Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. We would like to show you a description here but the site won’t allow us. . . Just joined. Available with M50 broadband or faster. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. It’s because the reconnection team says the request cannot be processe. walthamyank. It is important that you read and understand the full terms and. Here you’ll find all the help you need for Virgin Media related problems and issues. away the old kit when they come round to do the upgrade. Get the Hub ready by connecting the wires. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. What you get in your QuickStart pack depends on what Virgin Media services you ordered. If we don’t get the requested kit back,. And now I'm getting chased up. Joining in. I'm sorry to hear there is some confusion with your return kit. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. The kit was collected and I received email confirmation of the collection. Please can you confirm that the £40 c. Each return kit is associated with specific equipment. 2 July 2015 at 2:05PM in Phones & TV. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Virgin Media Kit Collection. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. If you can set up using a Self-Install pack, but choose to use an engineer for. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. You have arranged to pick up your equipment on three occasions. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Step by step guide to installing your Virgin Media broadband and Hub 3. The clerk will print the return label and process your return. . And we know our customers, like you, are too. Once we cancel we got a letter asking us to. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. At least 30Mbps download speeds in every room or £100 one-off credit. Upgrading V6 boxes to 360. Within that letter or email, we’ll also include information about any other changes we’re. We would like to show you a description here but the site won’t allow us. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. However, despite my attempt to request for the return kit to be deli. The clerk will print the return label and process your return. 2. . I trust the bill will be cancelled when the kit. Account - Mobile. This feels like a mass-send e-mail campaign / request.